100% Satisfaction Guaranteed
All CANE-IAC products are 100% Guaranteed to the original purchaser. We want you to be satisfied and we work hard to exceed your expectations.
If you are unhappy with your purchase, for any reason, simply return your items within 60 days of the purchase date, with the Cane-iac tag attached, to the address below. We will give you a store credit in our Dollars 4 Toys program that you may use for future purchases.
If the implement should break under normal use and you don't feel you got your "money's worth", simply return your item, with the Cane-iac tag attached, to the address below and we will either repair or replace the item, at our discretion OR give you a store credit in our Dollars-4-Toys program that you may use for future purchases.
Our 100% guarantee applies to one replacement per original item purchased. If you use your Dollars 4 Toys refund to purchase a different item, unfortunately the Dollars 4 Toys refund amount cannot be refunded back to you again.
We price our items to be very competitive and offer our friends/customers an excellent value. We have found that some folks take advantage of our excellent pricing to purchase from us and then offer the items for sale to "make money". Unfortunately we cannot and do not extend our guarantee to items purchased from an unauthorized vendor. We do have several people / stores that are authorized to sell our items and the guarantee does extend to these people. What's the difference you ask? Our approved suppliers understand the importance of proper handling, storage and shipping of the items. Please if you are purchasing a Cane-Iac item from a third party and you are concerned about the guarantee, contact us before your purchase and we will let you know if the guarantee extends to that person. Sound Fair?
For rattan items, remember rattan is a natural reed and no two are the same. They all are different and some blemishes or hidden weaknesses are normal. Unfortunately canes don’t last forever. They do break. That being said, if under normal use your cane breaks or cracks, contact us and we will work hard to make you happy.
A Note About Rattan Items:
What's Normal Use or "Money's Worth"?
We will let you be the judge of that. Give your item proper care, use it appropriately and if it breaks, we’ll replace it, no questions asked. We only ask that you ask yourself if you got your money's worth out of the item. If you purchased a cane for $10.00 and got several sessions out of it, you might have gotten your money's worth and purchasing a new one would be appropriate. But, we totally respect your judgement. We want to be your spanking toy company of choice, always.
Please, if you return an item to us, please be sure to include a note indicating your name, order number, address and why you are returning the item. Thank you.
Order Cancellation Policy:
In the event you need to cancel an order after it has been placed we do charge a 10% cancellation fee. We don't like to do this but there are certain processing fees and restocking costs, associated with all cancelled orders, that we incur. This policy helps us keep our prices competitive and not put hidden costs in our items.
P.O. Box 782
Mansfield, MA 02048
Feel free to email us at:
PLAY SAFE, ALL WAYS, ALWAYS